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by thorie
5328 days ago
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I like the point he made about not giving exact instructions on taking a box from point A to B. Looks like it's better to hire smart, capable people and not micromanage them - than it is to hire cheap people and tell them exactly what to do. |
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From the FA, the military system is not "just trust everyone to get a job done, no matter what the job is".
From the FA, the system is: first you train people hard, then once they've passed testing you trust them to make autonomous decisions within the areas that they're trained to be competent on, and then you assess performance and as necessary retrain. AND REPEAT. (And, I suspect, on an ongoing basis you add training for new capabilities.)
I think it's a _serious_ mistake to simplify that very capable feedback cycle down to "hire clever people and get out of the way". Giving people feedback (and training as necessary) will beat leaving them hanging, hands down, every day.
(note: IANA soldier)
As for whether or not this is ideal for a tech company, it seems to me that one requisite of the train-trust-feedback cycle is that you have to be able to train and give feedback. That's incompatible when you hire people smarter or more skilled than you. And if you're trying to innovate on the bleeding edge, that complicates things hugely. So I humbly (IANA founder either) suggest that perhaps a good strategy for a tech company is to pursue this technique as far as possible, but no further.