[sebg]

A few thoughts

- Tell them about your weekly "help" office hours you hold (and actually show up). Make sure to say they don't have to make an appointment. Just show up on a chat link (text is less invasive than video).

- Ask if they'd like to schedule a call to go through onboarding (à la superhuman) as they get started

- Tell them that you'll refund their last payment if they have a 5 minute brief chat (and be truthful about it being a brief chat) about why they are cancelling

[anonfounder747]

Great ideas.. thank you. I love the refund idea, good way to get vital reason for churn.

[anonfounder747]

Do you know of a text chat service that I can set up for anonymous users to join?