[turdnagel]

I'm generally in agreement with you, but what I don't agree with is the author's assertion that it is a "magic" phrase that "ends the conversation". Realistically, it's very easy to imagine someone saying "why?" afterwards, leading to the exact kind of debate the author is trying to avoid. Anyway, I think it's a useful tool in the toolbelt, just not magic.

[giraffe_lady]

Yeah also agreed. I wasn't super impressed by the article, don't really find this to be a magic solution. It's solid when what you want is to avoid immediate pushback especially in public, and you don't mind generating some resentment in the other party for it. That describes plenty of situations but nowhere near all.