| Based on some of the follow-ups you've posted here, it sounds like the crucial factor is the 1200€ authorization and capture from PayPal. With your initial dispute of "order not received", they pointed to the 1200€ credit and said, "here's what you ordered". This credit does indeed disprove any claim of "I didn't get anything for the 1200€ I was charged". The problem is you don't want to receive any order; you want there to be no order at all, and no exchange of 1200€. Which version of PayPal checkout did they use? I think there's a standard PayPal checkout, where you complete the transaction at a PayPal-hosted page. And there's an "express" PayPal checkout, where you login to a PayPal-hosted popup to complete some initial authorization, then complete the checkout process on the merchant-hosted site. I think there would have been some point where you authorized a 1200€ payment on a PayPal-hosted site, do you recall that step? I think that step is critical to your claim here that they should return your money. You mentioned "They had authorization for recurring payments, so they pulled those 1200 without my interaction." And also, "at no point that amount was shown to me" How did they get that authorization? Could you reproduce the checkout flow up to the point of PayPal authorization to see if the 1200 amount is shown in the PayPal-hosted part of the checkout flow, and whether it's hidden in the merchant-hosted portion of the flow? |