[sankha93]

I have experienced something similar as well. I was visiting NYC, and the place we booked did not look anything like the online listing showed. Regardless, the hosts were nice and helpful, so I left them a 5 star rating on all parameters except cleanliness. This was the first time rated something on Airbnb that is not 5 stars, and I have travelled quite a bit before.

Few weeks after that I receive racist messages from the host on my personal cellphone. I am shocked Airbnb would share my personal details just like that. I reported it to Airbnb, but they were pretty clueless as this was happening outside their messaging system. I finally had to share screenshots of the text messages, and they said they will take down the hosts account. They did for sometime, but after a couple of months that host's account is still live and his place is still accepting reservations. My review has been taken down though.