I'm not sure I get what you're trying to say here. Yes, the company has to pay them but someone has to look at the numbers so that the company doesn't overpay or underpay.
Hmmm, what am I trying to say... I guess... as I think about it now, the lines of communication were very hierarchical - up and down the chain. But when it was time for me, a tech guy at the bottom, to talk to a user on the front lines, the disconnect was hilarious to me - but maybe you had to be there... I feel like I'm a boring old man telling this story.