[mirrorlake]

Customer satisfaction often translates into more dollars, though, because it means they won't cancel their service. I've had the same thought: if only this multi-billion dollar company could figure out that I want to continue watching the show I watched yesterday.

[HWR_14]

I would think it would be long-term satisfaction optimization. I'm not trying to optimize your binging of a single show (which you might watch then cancel after), I'm trying to get you to love enough of my product line to stick around.