[mtlynch]

Thanks for reading!

Yeah, I don't think the agency is blameless here, but I also don't think they're malicious or dishonest. I think they just overestimated their ability to scale down their workflows to a project smaller than their typical gig.

[laurent123456]

Well they know they've done an awful job, you know it too, but they happily kept the $45K. If they were as honest as you say, they would have refunded some of it.

[zmix]

That's exactly what does not leave my mind! It would have been a question of honour for them to stomach it and deliver close to the original estimate.

Everything else leaves me with a sore feeling, that it, while eventually not a scam, at least a careless, profiteering way to handle this, on the back of the customer. I hate this agency :-)