I ran into a similar issue. It took a Google search plus following a nicely documented guide to reset, and I was back at it. Way easier fix process than dealing with <PC Laptop Manufacturing Company> support.
Not a framework owner, buty money would be on the reset being a cmos reset, which means it's most likely some toggle in firmware being set incorrectly.
This is a guess based on a couple years in a repair shop, I could be completely wrong.