[kyebosh]

Being a "customer review" log, I think the sentiment of the comments posted are valid. If the App crashes, you assign a star rating accordingly. Sounds exactly like what one should expect.

It's unforgiving out in the wild. It might not be ideal, but that's the system we have (until support systems are integrated into the store). Even if there was a brilliant direct feedback/support portal & the customer used it to your satisfaction, I believe it's still appropriate to rate a product based on your experience with it. If it crashes, it's going to get a lower rating, regardless of how many reps apologised & promised to fix it.