[droithomme]

I have to use that sort of feedback sometimes myself.

Here's an example. Recently I tried a demo version of an upgrade to a program I already own. Certain things were broken that used to work fine. The only support allowed is to sign into my account on their website and use a feedback form. Email support is not allowed, nor is there a product forum. When I filled in the form it told me that I was not a registered user of version 2, therefore support was not available. So then I went and wrote a scathing public review advising people to avoid the product for specific reasons.

Compare that to another product I have and seldom use which I also wanted to check the upgrade out. I tried the demo, and there were essential features missing. I emailed the developer using the link in the program and explained myself. He wrote back saying that feature would be added in version 3 and I could upgrade 1 to 3 when it comes and skip 2, no problem. And so that was the end of it for now.