[eCa]

This is in no way a software issue, this is a social issue. Everywhere people are complaining about everything that doesn't work exactly according to their wishes. Not seldom in order to gain something themselves, such as threating hotels with bad reviews if they don't get a discount..

Then again, when a customer complaints about a bug, this (https://news.ycombinator.com/item?id=3208990) is probably not a good way to keep them from going public.