[lenwood]

> Shouldn't their support care about the customer's personal info being shared with you?

I agree. The company is pretty large and has a support team. I'm guessing here but I think I'm a challenge for them because I'm not a client. They don't have a defined process for how to field my question.

> show up there looking for MyName and tell him/her about all the info you have on them...

The events are in another state (I'm in US), I'm not going to travel to chat up the individual. I have looked through the info to see if there's a way to contact them directly, its not a straightforward path. Thanks for your suggestion.