[alexchamberlain]

There is no way to fix actual bugs in your software, because you can’t learn what the problem is exactly, what might be causing it, how to reproduce it, etc… Making it next to impossible to fix the bug, let alone help the user (and possible other users running into the same bug!).

You can fix bugs without having a conversation with a user. It involves a two prong approach: 1. Proper testing - Most people are probably doing more testing than they can possibly bear, but we all know we should do more. 2. Proper tracing - If an app crashes, the logs can be studied to work out what went wrong. - I accept this might not work on a phone as well as with web/desktop apps.