[ktrnka]

The big pain points have been...

People that feel strongly about the solution but don't have much evidence it's right for the user or business. I've seen that from both ux and engineers. Getting both groups more exposure to user feedback and customer feedback helps. Dogfooding also works great when applicable.

Focusing on details over the big picture. For ux I mean the emphasis on pixels over interaction design. For engineers I've seen it too. Exposure to user feedback helps. PMs help. A calm discussion of tradeoffs involving delivery dates help too, or budgeting post launch time to improve the feature helps smooth out the initial debates over scope. Doing rapid iterations with limited groups of users also helps.

Some people feel that they've had unfair compromises so many times that they're no longer willing to compromise at all. I've seen that from both ux and engineers.