[phasersout]

I know there is a reason why I keep two separate Microsoft accounts - one for the Office stuff and one for my Xbox - because I'm absolutely sure that Microsoft will eventually mess something up one way or another..

But to be fair: Five or so years ago I couldn't change any personal data in my Playstation account for over two years! Sony wasn't able to perform a simple CRUD operation on its database - and the error message went basically nowhere.