[dinvlad]

Unfortunately, one common approach with clouds these days is "unless you're big enough or in good relation with us and advertise us to others at every opportunity (or otherwise align with our vision where we want to be), we won't do shit for you, because it doesn't affect our bottom line".

In other words, after the initial years where clouds were startup-friendly, it became very enterprisey very fast.

[mhitza]

Not my experience with AWS, but I didn't have the chance to talk to support at Azure/GCP to make a fair comparison.

[dinvlad]

Unfortunately, this is what I've heard happened to a medium-sized org at least. It's less about the support itself, but more so on the strategic/partnership side.

But I understand, such things are expected and change over time, so this is not set in stone and depends on the current climate at any org/cloud.