[jpdaigle]

> Also, you can call the place in advance and just come to pick it up, no wait time

I suspect both the orderer and order-taker are both a bit happier to have orders come in online instead of taking calls. It enables a bit more asynchrony and batching, and removes the potential for miscommunication.

Big advantage of moving food ordering online is that it's gotten rid of trying to read off an order through the phone to someone who barely speaks English, standing next to the phone in a loud kitchen with dishes clinking and people yelling in the background.

[solarkraft]

The order taker may not be all that much happier - those online front-ends see to charge sizeable fees.