[Bjartr]

At least one person in this thread alone mentioned reapplying the firmware update fixed it for them. "Try it again" is a common troubleshooting step for a good reason. There's no reason to assume malice from the presence of such a suggestion.

[Aeolun]

If trying again (and downloading a new payload) after the issue is revealed magically solves the problem without the company admitting they pushed a fix, I’m a little bit dubious.

[Bjartr]

Maybe it was actually what they claimed about it being a corrupted update then? And considering the issue is still an active fire they're putting out, I'm l is give them the benefit of the doubt. They seem to be genuinely scrambling, so their comms are going to suffer. If, in a couple days, things haven't changed, then there's reason to question the intentionality of missing followup communication.

Also, if they pushed a fix that worked reliably, they'd be shouting that loud and clear as THE solution, not merely suggesting to try updating and to see if it might help.