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by dereg
1428 days ago
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This is an extremely bad faith response to a statement that Jesper did not have to make. It is clear that the firmware may have caused unintended behavior and it's clear that the team is looking to remedy it. I have no idea how the construction of your entire comment is at all part of one in this discussion rather than an ideological rant at an industry as a whole but, whatever it is, it's a rotten piece to an otherwise civil conversation. |
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I take Jesper's comment as an official response from the company, it's the CEO speaking after all. The comment also says that input from engineering was received, and this implies in some coordination and a thought-out response. This rules out commercial staff or other non-technical folks just saying what "looks like" to be the cause.
> It is clear that the firmware may have caused unintended behavior and it's clear that the team is looking to remedy it.
But, then why hide the problem? A ethically correct response will be "as an emergency measure, this update will reduces output to prevent the batteries from <marketing lingo for bursting into flames>. Please contact us to schedule a free HW fix or a replacement for non-faulty unit."
> I have no idea how the construction of your entire comment is at all part of one in this discussion rather than an ideological rant at an industry as a whole but whatever it is, it's a rotten piece to an otherwise civil conversation.
Perhaps I was too rant-y, but I am very used to see these "a software update removed features from my appliance" stories, from what I think that this industry itself is already rotting. Well, we are even becoming used to say to non-technical folks "never apply the updates, specially if the vendor seems to be pushing it too hard", with the expected drawbacks for security updates.