[nice__two]

If _one_ bad experience turns you into a lost customer, then this business model purely operates on the happy-path and hopes for the best.

I am highly sceptical that the core promise “anything, anytime“ is really what people need: they use it, because it’s possible, not because they want to use it.

The alternative to your problem would be asking a friend/relative to do the shopping, using the in-house delivery service or simply make do without. All more secure options than ordering something and not being sure, you’ll actually get it.

I say good riddance for this petty excuse of a business!