[capableweb]

From the customer support message the article author received:

> to dampen their sound more than it should

Wouldn't this mean that the update should have dampen the sound (so there was an update to the audio), but something went wrong so it dampened it too much?

[jespertt]

This is where it gets a bit more technical; our support team member mistaked the speaker for SOUNDBOKS GO (our other version), where we have pushed out an audio update. In that audio update, there is implemented a tweeter protection mechanism, that limits the volume increase on the tweeter when it gets too hot. That can in some cases limit the dB a tiny bit (we're talking something that's not hearable), but in some cases there is a calibration error on the base temperature of the tweeter, making it think it is way hotter than it is - which can make it dampen too much. That is a bug, and we're working on fixing that - but again, that is on the SOUNDBOKS GO, and has nothing to do with the SOUNDBOKS Gen 3 that the author has.

[capableweb]

Thanks a lot for taking the time for leaving a thoughtful reply!

Hope you/author manage to figure out the issue in the end.