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by corin_ 5344 days ago
Let's say I'm a customer and I don't have a huge pile of savings - maybe I'm earning $2500/month and the total cash I own at any one time is between $7500 and $10,000.

My usage patterns might suggest that every month I spend around $2200, so you could leave that on the card and play around with say $7k. What happens if I then want to go out and, in a single transaction, spend more than $3k. Do you let me go technically "overdrawn" without charging me a fee and instantly move money in from elsewhere to replace it? Or do I have to inform Simple in advance of spending that much? Or do people without enough money to give plenty of buffer just not get their money moved around as much?

Thanks for your answers - and what's wrong with our bacon, it's amazing! How long are you over here for?

1 comments

If you spend more money than what we have placed on the card account, but you have available funds at other accounts we manage, we'll automatically move over the money to cover the cost of your transaction. No fee. Real time.

We don't have the notion of 'overdraft'. Instead, we set up a special savings goal for each customer called an Emergency Fund. We automatically start saving a small amount each day towards the Emergency Fund. So, you might have $1,000 in your account and $500 in your Emergency Fund. If you then went to a store and spent $1,200, we would draw $1,000 from your Safe-to-Spend and an additional $200 from your Emergency Fund. Again, no overdraft fee. In fact, instead of paying a fee and then paying interest on the overdraft, you will be earning interest on any money in your Emergency Fund. A small tweak on how overdrafts typically work, but a huge bonus for customers.

I'm just here for the day. I came to town to speak at The Economist's banking conference. Flying back tomorrow to celebrate the launch with our team.

Next time you're over here give "streaky bacon" a try, it looks to be closer to the norm in America. And I've made a mental note to eat some bacon next time I'm in LA to see what you're complaining about!
As an ex-pat, my impression is streaky bacon == American bacon, but America has no analogous product to English back bacon.

It drives me nuts. I haven't had a decent bacon sandwich in years :(