[sector]

I don't understand who I call when a problem arises. Do I call you, the anonymous partner bank, or is it simply impossible to call somebody if I have an issue?

[al3x]

Hi, cofounder of Simple here.

You call us if you have a problem or question. We'll let you know what bank your funds reside at, but you should never need to contact them. We have our own in-house customer relations staff.

[sector]

Okay, so let's take a real situation that happened to me: an ATM debited my account $600, but only dispensed $300. In that situation, I call you, and what happens from there?

Thank you for taking the time to answer some of our questions on what is surely a busy day.

[Game_Ender]

According to a video on their site they don't add additional fees for out of network ATMs only forward the fee that ATM charges.

[Game_Ender]

NOTE: sector edited his answer to remove an unrelated question on ATM fees which I was attempting to answer.

[omarchowdhury]

Which ATMs charge $300 in fees per transaction?

[Game_Ender]

sector asked about fees, then removed the question from his post with an edit.

[sjwright]

I would have thought you'd contact the ATM operator first.

[bdonlan]

Does this mean you only find out where your funds are if you call and ask, or is there some page (probably hidden under an 'advanced options' panel I suppose) showing the underlying accounts and their balances, internal transfer transaction logs, etc?