[59125throwaya]

I have people say things like this to me all the time.

My standard response at the moment is something along the lines of "If the house is burning down and water is not flowing from the fire hydrant, you don't stop to measure the water pressue".

The assertion that "you cannot improve something if you cannot measure it" IMHO promotes a lot of unproductive activity.

[dredmorbius]

The actual W. Edwards Demming quote is "It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.”

https://deming.org/myth-if-you-cant-measure-it-you-cant-mana...