[jonjon10002]

Because if they had a choice of paying someone to answer questions for free or paying them to develop features that generate revenue, which one do you think they pick? Yes, there's the whole narrative about customer satisfaction and call deflection and quality and whatever else. Every FAANG's got rooms full of people looking at data stream in, and they all say "I bet if we do nothing, they'll just throw it in the garbage and buy a new one."

If you want a fast answer to a question from Microsoft, have your company pay two hundred grand a year (or more) for Unified Enterprise Support. They will be more than happy to spend hours on the phone with you working on your exact problem. One time I had them set up a conference call at two in the morning to show a team how to set up some byzantine Platform Builder installation, in Korean. Money talks.