[josephcsible]

This isn't my experience at all. I've personally had three paid support cases attached to Bugzilla issues. Two of them were for bugs that had one-line fixes that were already committed upstream, along with test cases, and that I just needed Red Hat to backport. They sat for about 6 months before I got any response other than the automated monthly "our engineers are working on the Bugzilla." The third was for a problem that existed upstream too. It was opened over 2 years ago and still isn't fixed.

[iasay]

Same experience with RHEL support. We just didn’t bother in the end. We fix our own bugs or work around them.

CentOS/Rocky has better ROI is better when stuff doesn’t get fixed on something you are paying money for.

[bonzini]

BZ number for the third? Also what components?

[josephcsible]

The components for the first two were NSS (Network Security Services, not Name Service Switch) and GCC, and the third was Kerberos. I don't have the BZ number handy right now.

[bonzini]

For the first two it's probably that they were considered not bad enough for an asynchronous release. With CentOS Stream, you would have a better understanding of when the patch was committed and more certainty of whether it would be fixed in the next minor (6-months cadence) release.

Feel free to write to me at [e-mail], I don't work on Kerberos myself but I know people in the team.