[tlholaday]

> Can the expense of running brick and mortar stores for customer service possibly be worth the added cost to the customer?

Increase the size of the coffee area, have stand-up promotional materials for new releases, figure out some digital equivalent of autographed copies so that authors can continue to have readings, etc.

Barnes & Noble, your neighborhood salon.

[MisterMerkin]

So they're competing with Starbucks at that point. (Or partnering since much of the coffee in B&N is Starbucks already.)