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by stack_framer 1436 days ago
Part of the problem is that ordinary users have no clue just how much the app actually costs to develop and maintain. And how could they?

I worked on Socrative for several years (similar to Quizlet), and we had backlash when we introduced a "Pro" version with paid features. All existing free features, which had been developed over several years, could still be used for free—it was only new features that would be behind the paywall. Many users lamented all over social media that Socrative was no longer "free." But it had never been free—it had been losing over $1m per year!