[noplsbecivil]

Short answer - sometimes yes.

I think this is where government regulation and laws could play a role in making these types of companies better, but its difficult because it involves scrutinizing individual product decisions that are often different in different geographies and markets.

Here are some examples:

Many uber drivers felt they qualified for a promotion, but were denied and had no recourse, thats a problem.

Sometimes a bad faith customer would report a driver for unsafe driver because the driver refused some unreasonable request. The driver would be suspended and not be able to get back on the platform for a long time.

Things like limiting certain profitable rides, or not allowing drivers to refuse uber pool (back when it was thing) should be scrutinized as well