[dmitriid]

> It's also important to realize that the reason Uber and Lyft were able to crush the taxi industry is in part because the taxi industry was absolutely horrible to consumers.

No. The reason was that Uber has been losing billions of dollars a year, every year, for over a decade and hasn't imploded as a company. Providing a nice ride hailing UI is just the cherry on top.

Same with Lyft, but on a slightly smaller scale.