[themitigating]

The comment isn't saying

"computers are complex unlike a pencil" it's mostly complaints about IT "heavy processes such that even the people in IT who are trying to help are powerless, bogged down in ticket-pushing busywork, and tons and tons of policies that actually do nothing useful."

My defense was attemping to explain they are difficult compared to other office products ait's to be expected.

His comment seems to imply that there's failure in the IT process or the way it's run that cause the issues. In other words "we have a process for pencils that work , why not computers " as if process can be scaled linearly