[KennyBlanken]

Their service is not revolutionary if you're trans: https://xtramagazine.com/power/uber-trans-drivers-discrimina...

Their service is not revolutionary if you're non-white and a driver: https://www.bbc.com/news/technology-58831373

Their service is not revolutionary if you're handicapped. The TNCs charge wait time fees which end up discriminating against handicapped passengers who take longer to get from their home to the waiting vehicle, and to get into the vehicle. In fact, they were sued over this, more specifically for not making accommodations: https://www.justice.gov/opa/pr/justice-department-sues-uber-... and https://www.bloomberg.com/news/articles/2021-11-10/uber-sued...

The TNCs are not required to operate a minimum number of paratransit vehicles like taxi fleets are. Uber has been sued for not providing paratransit vehicles https://techcrunch.com/2017/07/18/uber-accessibility-lawsuit...

The TNCs and local regulators have done nothing to address widespread problems of drivers refusing to provide service to the handicapped. I remember being shocked at the posts in TNC driver subreddits and web forums regarding handicapped passengers. Many drivers see someone in a wheelchair and just bolt - using various methods to cancel/reject the ride - because they see picking up such a passenger to be time consuming, a risk, or annoying.

The service is not revolutionary if you live in the "wrong" part of town. I lived in a "not quite wrong, not quite right" neighborhood where there was plenty of wealthy young people but it was also close to the "wrong" part of town...and when I tried using the service, it'd be 20 minutes to get a ride and usually at least one cancellation. In the "right" part of town? A quarter of the wait, and never a canceled pickup.

[dannyobrien]

I'm curious to your baseline here: my experience with cabs in San Francisco is/was that they would just drive off if you had a wheelchair, whereas Uber/Lyft drivers were already committed, so would follow through. Same for coming out to certain locations. I'm guessing this has far more to do with the norm about drivers being penalised for excessive cancellations/refusing trips, and riders ability to provide direct feedback.

[lesstenseflow]

> I lived in a "not quite wrong, not quite right" neighborhood where there was plenty of wealthy young people but it was also close to the "wrong" part of town...and when I tried using the service, it'd be 20 minutes to get a ride and usually at least one cancellation. In the "right" part of town? A quarter of the wait, and never a canceled pickup.

Is it possible fewer people were calling Ubers from that part of town, so there were fewer drivers there? Whereas the wealthier part of town was busier? Drivers go where they are called more frequently, hence the shorter wait time in the other part of town. What do you propose Uber do differently here, force drivers to idle in less busy parts of town?

“I had to wait twenty minutes for a ride” what’s your complaint here, that Uber is evil and transphobic, or that you’re upset a livery servant doesn’t show up the moment you snap your fingers? This “I had to wait 20 minutes for a ride” complaint shows a really entitled and self centered attitude.

I’m really curious what you think Uber should do differently in that case, and why you were calling Ubers at all if they’re so evil and taxis are just as good. The last point really makes me scratch my head.

[Spooky23]

Pretty easy, they control the ability to cancel and the ability to get work. If they cared about these problems, they’d reward the drivers who don’t fuck around.

The cancellation one is the easiest, you just purge the top cancellers.

[_8j50]

Everything you said is an attempt to find a rare case to make your point. I do live in a bad part of town where insurance companies cancel on me because of risky neighborhood and I use uber many times a week. Majority of my drivers are african americans or a minority who would not be able to drive a Taxi without fronting a lot of money or have a connection with a someone who will rent a medallion and then of course do it full time to break even. I even had family members who drove Taxi and it was so miserable for them because on off seasons they barely made enough to cover gas and medallion rental. Minorities that have a hard time getting work or living in areas with economic drought (chain stores moved out due to white flight or crime so jobs are far away) can just drive uber at least as supplement which is what they tell me they do when I ask them.

As for trans folks, their face should match what is on their ID. This is a safety issue. Even if your stare or country won't let you set preferred gender they won't stop you from updating your picture. Bad guys can game the system otherwise.