[rightbyte]

Strange how like, dunno, drop in tire shops, works without ticket systems.

I think there can easily be two queues. The formal ticket queue and the "lets just do it to save admin"-queue.

Like, big tasks can't block small fast tasks due to congestion.

[jef_leppard]

As I said, this particular anecdote does seem extreme. I am just making the point that at a certain scale it gets harder to do out of band tasks if you don't scale up the staffing to match it.