[jbluepolarbear]

The number one issue with IT is that companies don’t see the value in having a full support staff and hire the bare minimum to get stuff done. My wife worked for a few big enterprise companies in Denver and they’d only have 4-8 people supporting hundred each. Higher ups choose the software and hardware, they’re stingy with licenses, only replace hardware every five years, will have a faulty computer repaired dozens of times before getting replacements, buy hardware that’ll be obsolete in a year), upgrades are all computers at once because the software doesn’t support testing groups. A funny example is she recently helped a hospital network upgrade to new computers in 2021; none of the computers support windows 11 so they have to buy new computers again because their new software doesn’t support windows 10. This happens all the time.

[lordnacho]

This is an accounting problem. If you get your act together and buy a load of new hardware, hire staff to maintain it, there's a definite number attached to it.

If you let your teams get bogged down with crappy hardware and no support, you also pay, but nobody can count where the losses were and what they sum up to.

Like an invisible tax, you end up paying one way or another, but you'll never know how much and whether it was a good trade.