[drc500free]

I think you're on to something with this. dang does a fantastic job, but not an exceedingly rare job. What's rare is a "service worker" that the tech class respects enough to observe closely and be inspired by, because his work looks similar enough to theirs.

There's a specific term (Emotional Labor) coined by service workers to describe staying even-keeled when dealing with users/customers. That term wouldn't exist if "few people" grasped how hard that part of it is.

https://en.wikipedia.org/wiki/Emotional_labor