[cosmodisk]

A lot,if not all, of what you wrote here is true and I experienced some of it both as the end user and as an admin. However what are the alternatives for a business where most users sit on Windows? Google suite is a joke for anything but simplest tasks and config is lacking. Yes, Microsoft can be cumbersome, bloated,but it has to support 5 people shops to enterprises with tens of thousands of users and config complexities.

[solardev]

I guess I've never seen a business actually use Microsoft Office effectively. The odd PowerPoint or Word doc? The standalone apps work OK alongside Google, or people just send PDFs anyway. For actual collaboration, especially real-time, Docs and Sheets and Drive and Slides are soooooo much better to work with. Even if they are less feature packed, they do the basics much better.

But that is just my experience primarily working in web teams or small biz. Maybe there are enterprise features that I've never used or even thought about.

As for admin, I've been the gsuite admin (again just for smaller companies) and found it quite powerful, but the use cases are probably different. A lot of these companies basically use the computers as dumb terminals, where the browser is the only thing that really matters. And Chrome federated management makes that pretty easy.

[cosmodisk]

I work at non tech company. A lot of( if not most) interactions with the outside world are based on Microsoft products: meetings, file exchanges, or even collaboration. Some things work great and for some you just want to shoot yourself in the head. The average knowledge of a non tech business user is very very limited when it comes to software and some people even get panic attacks when told ' just download it and run it'. That's the default mode in many businesses. The average person on HN, who can pick up new programming language,read 50 pages of docs in the evening is so much beyond the average office user, that there aren't many hopes of that gap closing any time soon.