[teddyh]

> if he wants certain goals like increasing his user base it might be the smart move to respond to these type of people, but there are no obligations.

That sounds like a social and/or cultural obligation to me.

[lovich]

How does that create an obligation? What do you mean by the term, we may be talking past each other

[teddyh]

A social obligation, in short, is something which a person would be rude not to do, but is not required by law. I’m sure you can think of examples. I am putting forth my opinion that fixing bugs, regardless of how rude a bug report is, is a social obligation.