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by jamescodesthing 1439 days ago
My kid’s no longer on roblox.

We originally locked the account down to try and keep her safe.

With commuication off and the account limited to only th Roblox verified games we thought we were okay.

It turns out that even in those games there’s usually an ability to change a “nickname” which allows users to chat by just updating their nickname.

As a dev I know how straight forward it would be to stop this frok happening.

Upon discovering the problem I contacted Roblox support and we pulled the kid out of Roblox.

Fyi; roblox support is not good, when the problem relates to child safety they pull all the classic tricks to make it seem like a “you” problem. They blame the third party “experience” developer, despite the game being vouched for by roblox. They close tickets after a short period with no response. They also treat this widespread issue (using nicknames to chat) as an individual breach of ts & cs, rather than fixing thr problem. Blaming the end user, who’s usually younger than 12.

Given the age of my and other kids I’d assume they’re violating GDPR & other global data protection laws on a regular basis.

1 comments

That is shocking! It is an 'unknown unknown' thing that as parents we would be totally unaware of, but will somehow be communicated in game, or in hundreds of hours of youtube videos that kids watch. You think that it is all locked down, but can never be sure.

Also, as a company Roblox is evidentially a bad actor. I would rather trust Nintendo, Microsoft, or Sony parental controls. Not that they are perfect, and don't make mistakes, but their business models don't run on whatever Roblox Inc does.