[duxup]

I once worked at a company where technical support teams occasionally failed to follow a procedure listed in the CRM application.

They were human, it happens.

But that was beyond the ability of one manager to understand.

His response was to put in a request to have the procedure… blink with a blink tag…(he knew some html).

The procedures were sometimes multiple pages, and he wanted them to blink…

The guy who managed the CRM told him the blink tag was deprecated and would “crash the CRM”.

He later told me that of course a little JavaScript could do it but “I couldn’t do that to other humans.”