[evanelias]

More like, that's too bad for consumers! In my experience, Ticketmaster doesn't care one bit.

When I was 17, I purchased tickets to an all-ages show via Ticketmaster's location in my local mall. At some point in time between my purchase and the event, it apparently became age-restricted. (It was an electronic music event, and this was at the peak of tv-news-driven anti-"rave" hysteria.)

I arrived at the venue on the night of the show, and they wouldn't let me in, despite my ticket clearly saying "all ages". The promoters blamed the venue for the age restriction change, I believe truthfully. But the venue box office wouldn't give me a refund since my tickets were from Ticketmaster.

So I called Ticketmaster the next day. They claimed all events are wiped from their system after the event ends, and no amount of escalation can possibly result in a refund for a prior event. Naturally they gave me the runaround and said to take it up with the venue box office :/

My takeaway was never trust Ticketmaster, they simply don't honor their own large print on their tickets.