[derefr]

> I think it was a case of an extremely loud minority who weren’t even using it

Well, yes, but "an extremely loud minority who weren't even using it" can have an important point about something: namely, that investing/focusing on polishing it, detracts from investment/focus on polish of the alternative they prefer.

Ubuntu GNOME was always a spin of Ubuntu; but when it became the flagship spin of Ubuntu, the polish on it got a lot better. (For example, previously, effort on an "app store"-experience application was divided between Canonical's "Ubuntu Software Center", and GNOME's "GNOME Software", with both being pretty janky as a result; with the switch, the "Ubuntu Software Center" was discontinued, and all effort of both parties went into polishing GNOME Software, and it became something worth using.)