[danaris]

I think you're actually both right, in different ways.

Fairly self-evidently, the sane fundamental principle for a business is "make a good/provide a service, and if you do so well, you make a good profit".

Unfortunately, for the past few decades, businesses in the Western world (and particularly the US) have increasingly been operating based on a fundamental principle of "make as much money as you possibly can, and if you have to make a good/provide a service to do so, that's a necessary evil".