[drchopchop]

The problem with JIRA is that yes, everyone uses it, but most people hate it. In my experience, the only people that advocate for it are PM/PMO/TPM type people who need very specific and customizable workflows and reports. And even then, they continually run into quirks and bad UX everywhere.

This leaves them very vulnerable to another company taking their market share, as soon as they create something better that is extensible enough to get management signoff. I know a lot of companies have tried and failed here, but someone's going to eventually do it.