| I'm a solo founder. My ezInvoice app has been running for over 20 years, and I have users that have been using it almost that long. After the first time when users call for help they know they're going to talk to me and that I'll go click by click with them to get them up to speed or reproduce the issue they're experiencing, and that I'll address any issues they run into. Truth is, I very seldom get calls for help, or bug reports, or suggestions for new features. I have a "News" page where I post what I'm working on, and a "Beta" app they can check out to test new features and check out design changes. I develop on an Mac Mini and mostly use BBEdit, Fetch, and Firefox/Brave. Over those 20 years I've had to call BBEdit and Fetch for help a few times and their support has always been top notch. I doubt they have many employees or get many support calls. Their software is mature and does what it's supposed to do. I've also tried to get support from Apple, Google, and Microsoft on occasion over the years and it's close to impossible to talk to anyone. The one time I talked to someone at Google about an Adwords account they were rude and worthless (that was close to 20 years ago). I don't recall ever talking to a person at the others, but I recall feeling lost when searching for help on their websites. I reported an issue to the Opera web browser folks earlier this year. They didn't respond at all. They did fix the issue, but never made any announcement about it. That bothered me enough to download Brave and I've been using it since to test my work. I don't know that they'd be any better, but I haven't had an issue with their browser to worry about. I have a "one strike and your out" approach to apps and services I use. |