[dijit]

This is sarcasm but there is a lot of truth in it unfortunately.

I'm sure there must be a term for this... known incompetence > unknown incompetence.

Doing your own research on complicated products is hard, that's why we as a community seem to move on to things via trial and error.

[skipants]

Considering that the developer is saying "not for production" but the users are saying it works great in production, I'd say the comparison should be "unknown competence > unknown incompetence"

[masklinn]

Isn’t that a variant of Dunning-Kruger?