[jkukul]

Asana shows a flying unicorn when you complete a task. Makes my day every time.

A bit more seriously - it's not only about Bureaucratic Processes. UX matters. If you need to deal with "Bureaucratic Processes" using a terrible UI, it makes things worse.

Jira's UI is notoriously bad. Very slow. And the worst of all are the UX inconsistencies in Atlassian's products. Things behaving differently in Jira vs Confluence or even within Jira itself. For example, being able to use markdown when creating an issue but not when editing it (or vice versa, I don't remember).