[codingdave]

The question in the title would get a different answer than the question in your post.

Do I trust solo entrepreneurs? Yes.

Would I use their software within my organization? No. Or at least, not for anything critical. Not because I do not trust the person, but because life is crazy and that product's bus factor is too high.

[ushakov]

what if you can self-host the product?

i found this to be a great way to sell my software

i’d offer prospects a partner agency, which will do the hosting, while i’m building the product

the customers get guarantees, while me and the agency share the profits

[CoffeeOnWrite]

We need more info. Is it open source? If so, how's the community around it?

[ushakov]

open-source clients with proprietary backend