[doctor_lollipop]

I'm still upset with them: A couple of years ago, Linux support for Rust (the game) was discontinued and the publisher said that all Linux users would get a refund on Steam, regardless of play time. I tried several times but all my attempts at getting a refund were rejected.

Not much you can do - if the machines decide you don't get a refund, well, then you don't. I haven't bought anything on Steam since.

[chris_wot]

In Australia, take it to the ACCC. If the machine says no, then the ACCC goes to the machine’s owner and scares the living daylights out of them.

[Benjamin_Dobell]

Only if there's the possibility of a massive fine involved. The ACCC receive FAR too many reports to action any more than a tiny percentage of them. More often than not they respond saying they can't confirm or deny any violation, but you should try mediation.

[Handytinge]

The threat of the ACCC is usually enough for international companies to provide the refund, in my experience. Link them to the Repair, Replace, Refund page[0] and you're good.

0. https://www.accc.gov.au/consumers/consumer-rights-guarantees...

[mst]

Seperately from anything else, damn but is that a turn of phrase.

[kadoban]

Wouldn't that be more the publisher's fault?

[doctor_lollipop]

Hard to tell. It's Steam that refuses the refund, no idea how the decision is made. Apparently others managed to eventually get the refund by trying again and again; maybe I gave up too soon.

[ecmascript]

Weird, it was the same for Rocket League and I was refunded without any issues. Steam has always been very nice to me regarding refunds.