[mjr00]

> You can make a pretty good guess that if they don't answer you, they either don't want to talk to you (in which case you should leave them alone), or they have some kind of weird power complex and get off on you begging (in which case you should run far away and find ANY OTHER WAY to get what you need from SOMEBODY ELSE).

... or, as the article says, they're just busy and/or have poor inbox management. It even has real examples of repeated follow-up emails working.

[ryandrake]

The power dynamic is important. A substantial part of my job is getting answers or actions out of busy people who are above me on the totem pole. When the recipient is more important than you, it doesn't matter if they have poor inbox management. It's on you to communicate in whatever way gets your desired result. That may mean following up with multiple E-mails. It may mean chats. It may mean a phone call or face to face conversation. You have to adapt to the recipient.

If I send a busy manager an E-mail asking for information or for approval to do something or whatever, and they don't respond, it could be any of:

1. They have poor inbox management and missed it

2. They go through their E-mail infrequently

3. They don't care as much as I do, or have no incentive to respond

4. They don't want to do what I'm asking for

5. They don't like me and actively don't want to help

The reason doesn't matter. In all cases, I didn't do my job (get whatever it is I need), and so it is still my responsibility to follow up and either hound more, change my communication style, address whatever problem prevents them from engaging, or whatever it takes. If I fail to get an answer, the consequences are not on them, they're on me.